Order Shipping Status

Unless otherwise noted, all orders (excluding custom products such as blinds and roller shades) are processed same day when placed Monday-Friday before 12pm MST (except holidays) and ship within 24 hours of ordering. If an order is placed on a weekend or holiday the order will be processed on the next business day. 

Once the product has shipped you will receive a confirmation email with a tracking number so you can track your shipment.

We apologize for any inconvenience or delay in the delivery of your product. 

If you are unable to locate your product, track it using the information provided in the shipping confirmation email sent from SmarterHome. If the package has not been delivered, you can choose to receive “Status Updates” from the carrier (see carrier tracking page for details) so you can more closely track your shipment. 

If the shipment status shows "Delivered" and you are unable to locate the shipment, please consider the following:

• Check all potential delivery locations at your address (front door, garage door etc).
• See if the carrier placed the package in a more secure location out of view from the street/passersby.
• Check with neighbors to see if the package was erroneously delivered to the wrong address, especially if you live in an apartment, townhome, or condominium.

If after doing the above you are still unable to locate the product, please see “Lost Shipment” section below.

SmarterHome is not responsible for lost or stolen shipments/products.

If you've determined your package has been lost, you can file a claim directly with the carrier. Your order confirmation from SmarterHome contains key information the carrier requires to submit a claim. If you are unable to locate your order confirmation email, or have any questions, please contact Customer Support by emailing support@smarterhome.com, by phone at (833) 234-8711, or by chat. Our agents are available Monday-Friday 9am-5pm Mountain time.

You can also Track a package with UPS, or File a claim with UPS.